Returns & Refund

RETURNS & EXCHANGES

Your order will be accepted for refund or exchange if returned in original condition and packaging, within thirty (30) days from the delivery date. The returned item(s) must be accompanied by the original receipt or a copy in the case of a partial return.

The item(s) must be returned in original condition, unworn, with their original packaging and tags attached. Except where there is a failure to comply with a consumer guarantee under the Australian Consumer Law, we are unable to exchange or return customised and/or personalised items.

We offer complimentary returns of your order to us, but your original shipping cost will not be refunded.

Excluded items include:

- Underwear

FAULTY ITEMS

If you have received a faulty item, please contact our Customer Care team at orders@theworkwearstore.com.au with the following information:

* Your order number

* Images that clearly outlines the fault

Once we receive the item we will inspect the item and check for a manufacturing fault. If the item is deemed faulty we will issue a full refund. If the item is not deemed to be faulty we will send the item back to you at no extra cost.

Please try on shoes or boots on a carpeted surface to ensure no damage occurs to the soles. Shoes showing signs of wear on the sole, or with a missing or damaged box, will not be accepted for return.

SALE ITEMS

All sale items purchased from the The Workwear Store online store are final sale and are not eligible for return. We do not offer refunds, credits notes, or exchanges on any sale item purchased online unless deemed faulty. Please note, any sale item returned without authorisation will be sent back at an additional charge.