Where is my order?

Once you’ve placed your order, you’ll receive a confirmation email from us within 30 minutes. 

When your order is on its way, you’ll receive another email with your courier tracking information.

Keep an eye out for these emails in your inbox (and junk folder too). It may take up to 24 hours to receive tracking information.

How long does shipping take?

Delivery times may vary based on the time frames provided by Australia Post. Please refer here for updates.

Standard Shipping -  2-8 Business Days

Express Shipping -  1-2 Business Days

How much does shipping cost?

Standard Shipping - $10 or Free for all orders over $99.00 (2-8 Business Days)

Express Shipping - Prices are calculated at checkout (1-2 Business Days)

Exchange & Return

What is your return & exchange policy?

Customers can return orders for either full store credit or a refund (to your original payment method), within 30 days of placing your order.

Your item(s) will need to be in their original condition, with tags attached, unworn, unwashed, and unstained. Footwear needs to be in its original box and items must be in the original packaging.

Excluded items include:

- Underwear

How do I return an item?

Please get in contact with our customer service team at orders@theworkwearstore.com.au and we provide instructions on how to return an item. 

I’ve received a faulty or wrong item, what should I do?

Please get in contact with our customer service team at orders@theworkwearstore.com.au and we provide instructions on how to return  a faulty or wrong item. 

Order Issues

How do I change my order?

Sadly once you’ve placed your order we can't make any changes to it. This includes items changes, shipping options, delivery addresses, and payment methods.

However, if your order hasn't shipped, we may be able to cancel it and you can place a new order with the correct info. We need to be quick once you’ve placed your order, to try and catch it before it’s shipped out, so please reach out to our Customer Service team at order@theworkwearstore.com.au asap and we’ll see what we can do to help you out.

How can I cancel my order?

If you’ve only just placed your order, and it hasn’t shipped out yet, we may be able to cancel it.

Once your order has been placed we need to know asap so we can try and cancel it for you before it's shipped out. 

If your order has already shipped out we’re unable to cancel it for you. You can always return your items back to us once they’ve arrived if you no longer want them.

I put in a wrong address, how do I change it?

If your order has already been shipped we’re unable to make any changes as it’s now in the hands of the courier. You need to contact the courier (found on your tracking) and update your address with them.

If your order hasn't shipped yet we may be able to change the shipping address for you. However this is time-sensitive, so please reach out as soon as you realise and we’ll see if we can update it before it's shipped out.

I’m missing an item, should I do?

Please reach out to our Customer Service team via email on order@theworkwearstore.com.au and we'll help you out as quickly as possible.

Payment, Gift Vouchers & Store Credit

What payment types do you accept?

We accept a variety of payment types, including PayPal or credit card (Visa, Mastercard, AMEX and more).

We also offer Afterpay for AU customers.

How do I use my store credit?

Fill up your cart.

Under ‘Payment Method’ in the checkout, choose ‘Use Store Credit’.

Your store credit is valid for a full 12 months and is non-refundable. 

How does AfterPay work?

Wear it now and pay later with Afterpay.

Afterpay is a payment method that allows you to split the payment of your order into 4 equal payments, payable fortnightly.

This means that if you checkout using Afterpay you’ll receive your order and will be able to make payments towards your order in the future!